A telephone answering service allows you to deliver excellent customer service at a low cost. Using an answering service ensures that no calls are ever missed again and that every call received by your company is handled by a trained and knowledgeable virtual receptionist. The best part is you could save money and time by not having to recruit and train new employees.
This frees up current workers and allows them to be more productive rather than distracted by continual phone calls. Nothing beats a live, warm voice for making your consumers and clients feel heard. Instead of turning off your phone system every night and forcing customers to cope with a complex robo-message or sending them directly to voicemail, you can use Go Answer's contact centers to transfer them to a real, courteous professional who’s ready to handle their problems—24 hours a day, seven days a week.
What Does a Telephone Answering Service Do?
A telephone answering service is an extension of your internal staff that provides specialized operators to answer calls on your behalf whenever someone dials your company's phone number. They may take messages and perform critical business operations in real-time on a 24/7 basis or only when you’re unavailable.
They are there any time you need them, even if you are on another call, in a conference, or outside your normal work hours. You, as a business, have control over when your calls are answered. You may personalize your answering service to fit your business and lifestyle, whether you answer part or all of your calls.
Telephone Answering Service vs. Call Center
Call centers are commonly connected with “cold calling” and numerous outbound marketing and customer support calls. Answering services assist callers who contact your company directly via an incoming call.
Though call centers also offer answering services, their fundamental tasks differ substantially. A call center agent generally has strong sales skills to overcome any negative reaction to cold calling. Still, a telephone answering service representative would typically have greater soft skills and customer service abilities to address the caller's concern.
Benefits of a Telephone Answering Service
A phone answering service makes it simple for people to get in touch with your company, which may be the difference between gaining new customers and losing them to one of your competitors. It also helps you to focus on other elements of your business while guaranteeing that no potential consumers are overlooked. Other advantages of using a phone answering service include:
1. Seize Every Opportunity
By working with a telephone answering service, you will never miss another call. One phone call may secure the sale, create a devoted customer who becomes your biggest cheerleader and make a wonderful first impression. Thanks to a highly dedicated receptionist, you won't have to worry about tricking a client or losing a key message, since every opportunity will be captured and shared with you when it's time to act.
2. Boost Productivity
Each conversation is a chance to deliver excellent customer service and enhance sales, but answering the phone may be a burden you don't need—especially when you're in the middle of a meeting, focusing on a huge project, or undergoing critical periods of the year, such as the self-assessment deadline or the end of the fiscal year for clients. A telephone answering service is an ideal approach to filtering and redirecting calls so that you and your employees can focus on your work while satisfying the demands of your clients.
3. Save Money
Hiring a receptionist may be costly for a small business, and you probably don't receive enough inbound calls to warrant employing someone to handle them full time. Even if you ask your current staff members to handle calls, this will detour them from their other responsibilities, costing you money.
Telephone answering services save you significant costs compared to when managing your calls in-house. You save paying a wage and eliminate the expenditures involved with having someone working in the office. Furthermore, many small company teams operate remotely, so telephone answering services are ideal for organizing and managing a remote workforce.
4. Receive 24/7 Customer Support
To succeed in today's business environment, you must always be on top of your business. A telephone answering service can be employed for calls 24/7, overflow help, or after-hours coverage. It all relies on your company's requirements.
As consumers in this instant-access world become more demanding, you must be on top of your business 24 hours a day, seven days a week. Having a live person on hand to take care of your clients even when the actual office is closed will gain you a competitive edge and set you apart from the competition.
5. Benefit from Tailored Customer Services
Telephone answering can be time-consuming and frustrating. This makes providing personalized services to your consumers challenging for in-house receptionists. Virtual phone answering professionals understand how to analyze engagement records to determine the demands of their clients.
They are also taught how to connect with customers on an emotional level. All of this simplifies their ability to give personalized services to your clients. Even better, phone answering services spend time researching your company to match you with virtual experts familiar with your industry, clientele, and goals.
As a result, you can be confident that your clients will always receive educated and personalized service.
6. Make a Good Impression
A telephone answering service strengthens solid client connections. It preserves a professional image of high quality, whether you are a fresh start-up, an independent accountant, or the owner of an established firm. Your connection with your client begins when you answer the phone; providing a response service will make all the difference.
Contact Go Answer Today to Give Your Business the Support It Needs
Automated answering systems no longer create value for customers. Customers desire more personalized customer service as technology advances. The comfort and delight of speaking with a live human cannot be reproduced.
A dependable answering service offers clients pleasing human engagement. Do you want to make it work for you? Contact us for further assistance.