Veterinary Answering Service

Veterinary

As anyone in the medical industry knows, it’s a 24/7 operation. Even if you work hard to stick to your usual veterinary hours, you’ll often find that the pet owners in your life don’t necessarily feel they have to stick to them. That’s why it’s so important to create a communication system that’s fully responsive—day and night—and offers the right kind of services to those seeking your veterinary help.

That’s where Go Answer steps in, with the following features:

• Virtual Receptionist Even if you have a full-time receptionist, a virtual receptionist can take over the reins when everyone’s out of the office. That gives your practice the “feel” of a veterinary service that operates at all times, but still remains consistent when it comes to your individual hours.
• Appointment Scheduling No two days in the life of a vet are the same. That’s why it’s so important to schedule appointments with consistency and accuracy. Our contact center professionals can handle appointment scheduling as well as following up with your animal owners.
• Screening for Emergencies Do you respond to emergencies? If so, the 24/7 virtual receptionist taking your calls can take appointments from the lower-priority calls and ensure that only the vital calls get through to you in your office hours. You can help set the terms for this screening as well, giving you full control over your practice.